Frequently Asked Question

I am unable to establish a link between my radios / my signal quality is degrading.
Last Updated 7 years ago

Check that both radios have clear line of sight with no trees or buildings in the way. Moving the radios higher up the pole or adjusting the alignment slightly can make a big difference.

Other things to check are:

  1. Check the CAT5 cable from the radio to the PoE Injector for any sign of damage. Also check the two Cat5 RJ45 connectors have been terminated correctly.
  2. Log into each end of the link and make sure both radios have the same Network ID (SSID).
  3. Check that both radios have the same wireless security key.
  4. Make sure each radio has a different IP address and one is set on APWDS mode and the other on StationWDS mode.
  5. Try a different Channel frequency, 5Ghz reboot allows a re scan.
  6. Upload the default configurations to each radio (available in the Download Centre)

Please Wait!

Please wait... it will take a second!